Holiday Production Update

Please note: As we approach the year end Holidays, it will take us considerably longer than the normal production times listed on our product pages to make even our stock designs.

Due to the time contraints during this very busy period for our shop, we are only able to offer guaranteed completion dates for rings that are sold with our center diamond.

We are closed for vacation from December 25th 2008 - January 12th 2009

Custom design scheduling update, Fourth Quarter 2008

Currently we are only able to take on custom projects that are sold with our center stone.

Custom Design Policies

Our custom design services and our free online custom design quote are intended for customers that have a reasonably clear vision of their design in mind. Due to the time intensive nature of providing accurate & timely quotes we must ask that you limit your request to one primary design only. This free custom design quote is specifically not intended for pricing out various disparate or dissimilar designs or ideas. Thank you for respecting this policy.

Make a copy of a competitors design ? Please do not ask us to make a copy of an existing design seen elsewhere, E.g. on other web sites, etc. We have a very strict policy regarding this and due to the volume of requests we receive we must disregard all such requests

Complicated Designs. Due to the difficult nature of providing an accurate quote for complicated designs, we reserve our right to decline to provide a free quote on any potential project at our sole discretion.

Design Rights and Intellectual Property Agreement

All designs remain the intellectual property of Knox Jewelers.

All jewelry designs (drawings, computer aided renditions, 3-D files and other written and visual ideas) made with any input or consultation from Knox Jewelers shall remain the intellectual property of Knox Jewelers and no right of conveyance for said design(s) in part or in whole is given or implied by the deposit and/or design fee paid to Knox Jewelers for this Custom Design Agreement. Any exception to this policy must be in writing.

Any jewelry design(s) seen through to production with any input (drawings, computer aided renditions, 3-D files and other written and visual ideas) or consultation from Knox Jewelers shall remain the intellectual property of Knox Jewelers and it is hereby agreed between customer and Knox Jewelers that Knox Jewelers is simply selling one copy of said design to the customer. Any exception to this policy must be in writing.

Custom Design Finish Dates

There is no short-cut to quality. Custom design production times typically average two to four weeks (after approval of design). However, the nature of custom work is such that exact finish dates cannot be given as any unforeseen situation necessitating a "Redo" can easily add two weeks to the process. Complex designs that require CAD-CAM and/or multiple castings, etc. will average slightly longer.

We highly recommend starting very early for any custom design items desired for a specific event or occasion (well ahead of the average time listed above).

This is especially important if your desired finish date is during the months of November, December or January as this period is an extremely busy time for our store and shop.

Throughout the year it is not uncommon for the demand for custom work to out-pace the capacity of our shop. Depending on our workload, we may only be able to offer guaranteed completion dates for custom rings that are sold with our center diamond.

Diamond Weights

Diamond total weights for jewelry are listed as exact weights for specific in-stock items only. The diamond weights listed for any given design may vary in future productions of the exact same design.

Diamonds are matched for size, color and clarity, but the exact total weight of the diamonds is likely to vary from item to item.

Hand Engraving and Hand Detailing

Hand engraved or hand detailed designs are subject to slight variances in design and patterns from one job to another. We will always do our best to replicate desired designs and accommodate particular design requests, but the nature of hand engraving and/or hand detailing is such that the same pattern or design may vary slightly from job to job.

Model Changes

As the master models used for the production of our jewelry wear out over time, it is necessary to produce new master models which may vary slightly from previous designs. This means that successive designs from the new master models may vary slightly from the photos posted on our web site.

Custom Quotes are subject to change during volatile precious metal markets

Custom quotes will be honored for two weeks, assuming that metal prices do not increase by more than five percent (5%) Please be aware that custom quotes may be subject to re-quoting if metal prices increase significantly since the time of the initial quote.

Custom Design Return Policy

All custom designs are considered a non-cancelable / non-returnable order. In the event of any deficiency in workmanship and/or materials occurring with a custom order item, all workmanship and materials warranties are still in effect and any deficiency in workmanship and/or materials will be remedied. However, even in the event of a workmanship and/or materials warranty issue, the custom order item remains non-cancelable / non-returnable.