Although Knox Jewelers is a small, family owned business it has in no way stopped us from offering our heirloom quality engagement rings to happy couples around the world. We have two showroom locations, both in Minnesota, but we work with out-of-state and global customers on a daily basis. The reach of our extensive interaction has been aided by technology and the desire to match every couple with the perfect custom created engagement ring. For example, we are able to communicate with customers in real time with the use of our Live Chat application found on our website. We also visually involve our clients in the creation of their ring by emailing them production photos taken daily by our jewelers in the studio. This way you can follow along and watch as details are added to your engagement ring or wedding band.
However, the unique service we offer that truly sets us apart is our our Try Before You Buy program. This program is one of the most interesting ways we connect customers with our one-of-a-kind custom engagement rings. With the assistance of one of our knowledgeable designers, you are able to select up to three of your favorite Knox created rings to try on at home. Once you have chosen the rings you would like to view, we overnight your selected settings to you via UPS. You can try on your rings in the comfort of your home. You have forty-eight hours to view the pieces before they need to be returned to us. If you are unable to come into one of our Minnesota locations, this program offers you the chance to see our beautiful settings in person before you make any final decisions on your custom created heirloom.
How It Works
Your trial ring settings can be shipped to any home or work address located within the continental United States. If you are trying to keep your shopping quiet, an alternative is to have the setting delivered to a local UPS Customer Service Center for pick-up.
This service does require a $100 payment for each ring, for up to three rings, to cover both the shipping and insurance on each setting. This payment is non-refundable but will be credited towards your final balance once we begin your custom engagement ring. An authorization will be processed in the amount of your selected settings and held on your card until the rings are returned.
Try Before You Buy rings are shipped every Monday via UPS next day service. A signature is required upon delivery on Tuesday to receive the package. You will have forty-eight hours to view the ring setting at home. Return packaging will be provided, and the ring needs to be dropped at a UPS customer service center, drop box, or store by 5:00 PM on Thursday.
If our ring setting is not returned by our agreed upon time, the held authorization will be process along with a $500 inconvenience charge. Every ring is photographed and inspected before shipping. If there is any damage to the ring while abroad, necessary repair charges will be applied.
Please contact us if you have any questions regarding our Try Before You Buy program! Consider taking advantage of this one-of-a-kind tool when searching for your perfect custom engagement ring. Once you see our intricate and beautiful hand finished custom settings in person, we are sure you will be touch to start production on your very own ring. Get in touch today and begin the journey to custom creation by first viewing your favorite Knox engagement ring settings in-person, even if happen to live across the country.