Additional Charges and Policies
Center Stones Purchased from Knox Jewelers
When using a Diamond, Ruby, or Sapphire purchased from Knox Jewelers, the costs for design customization, stone setting, and insurance are included at no extra charge. Other gemstone types may incur nominal additional fees for setting labor and insurance.
Center Stones Provided by Customers
Knox Jewelers is able to set diamonds provided by customers, assuming that the diamond(s): (1) Will not pose a higher than normal risk during the rigors of the setting process. (2) The diamond(s) meet our standards for symmetry and appropriateness for the setting style. Please note that Knox Jewelers LLC reserves the right to decline the setting of any diamond(s) at our sole discretion such as irreplaceable diamonds that are custom cut. We are not able to set any other type of gemstone.
Please make an appointment to have your diamond inspected for setting approval. This process takes 2 to 3 business days. For distant clients, we typically just need to see a copy of the lab report or qualifying appraisal to determine if we will be able to set the diamond.
Center stone setting charges can be found using the calculator below.
Center Diamond Setting Charges
Additional charges will be added for setting labor and insurance costs. This charge also covers the handling of your diamond while in our possession. It does not cover any shipping costs.
Side Diamonds Provided by Customers
Knox Jewelers may be able to set diamonds provided by customers. Additional costs for removal, cataloging, design, and setting will be determined after inspection. Appointments are required for this service.
Knox Jewelers is not responsible for damage to client's side diamonds given the inherit risks imposed during the setting process. Client is responsible for replacement costs if additional diamonds are needed.
Design Customization Charges
Additional charges may be added for customizing a design around your stone(s).
Additional Materials and Labor
Using a different shape or size center gemstone in a design other than what is picture may require additional materials and labor.
Materials and Warranties
Lifetime Warranty
Jewelry containing items only purchased from Knox have a lifetime warranty from the date of purchase.
1 Year Warranty
Jewelry containing items not purchased from Knox have a one year warranty from the date of purchase.