The Importance of a Lifetime Warranty

As the saying goes, ‘A Diamond is Forever’, we believe a warranty should last just as long.

All of Knox Jewelers’ heirloom quality rings are protected by our lifetime warranty.  This service is free of charge and covers all  regular maintenance needed to ensure your ring lasts generations.

It’s important to understand that jewelry is not a maintenance free purchase.  Just like a car, periodic service is required.  Cleanings and inspections are designed to catch when work needs to be done.

Without our lifetime warranty, you could be paying hundreds of dollars to keep up on yearly maintenance elsewhere.

The Knox Lifetime Warranty Covers:

  • Free Rhodium Plating and Polishing is offered twice a year to keep your ring looking like new.

  • Cleaning and Inspections are always free, no appointment is needed at our Minneapolis or Woodbury locations.

  • If during one of these inspections there is a loose stone, we will take care of getting it tightened for you, a savings of $19 a stone.

  • If a side diamond ever falls out or is damaged, Knox will replace it free of charge, an average savings of $73 per stone.

  • Included in our warranty is one free ring sizing, so your ring will have a perfect fit.

  • You will want to have your ring insured under a homeowners or renters policy.  We will issue you a free certificate of sale; this is the document your insurance carrier will need.  It will outline all the important details about your center gem and ring.  The average cost for a similar appraisal is $125.

  • Our lifetime warranty also helps in case something major happens to your ring.  Like it was lost, stolen or damaged.  With Knox,  we will cover up to $250 of your insurance deductible in the event you need to make an insurance claim.

  • Lastly, to keep your ring looking brilliant between in-store cleanings, we supply you with a free jar of jewelry cleaner every year.

As you can see, the savings of common services needed to maintain your ring will add up to thousands of dollars over a lifetime of wear.  Knox is here to protect your purchase for the rest of its life.

When we created our lifetime warranty, we wanted to make it easy for our customers to maintain.

We don’t need you to come in every six months to the date like most jewelers do. We want to see your ring once a year.  If you happen to miss an annual inspection, don’t fret, we can reinstate your warranty after we inspect your ring on your next visit.

We don’t require you to keep a signed and dated inspection book to get warranty work done.  We keep track of your visits so you don’t have to.

The jewelers that crafted your ring are also the ones who will take care of your jewelry when warranty work is needed.  We will never ship your ring out of state or use sub-contractors for repairs.

Almost all warranty work is performed while you wait.  Jewelers who are not equipped for on-site repairs like us will have to send your ring out, which can take up to four weeks.

Contact us today if you have any questions concerning our warranty or getting started on your custom engagement ring.